SystemTools ToolNews
SystemTools ToolNews

SystemTools 'ToolNews' - December 2, 2015

  1. Hyena
    • Hyena v11.7 Now Available
    • Hyena Meets Windows 10 Compatibility Requirements
    • Important Windows 10 and NetApp Bug Information
    • Hyena Voted 'Reader's Choice' Award Winner
  2. Tips
    • Getting the 'Parent' Group for Indirect Group Members
  3. Hyena Maintenance
  4. Keeping in Touch
    • Help us keep you informed
    • Help us spread the word !
  5. Contact Information


Hyena v11.7 Now Available

Hyena v11.7 has been released, and is now available in 32 and 64-bit for English, German, French, and Spanish Editions.

New features in Hyena v11.7 include:

Updated AD Query ManagerUpdated Active Directory Query Manager

The Active Directory Query Manager in Hyena has been extensively modified with a new GUI, and many new features to make even complex Active Directory tasks easier to manage. New features include:

  • Modified Layout - The new layout makes better use of screen space and allows resizing for viewing more information.
  • Sub-Menu Support - Up to three (3) levels of sub-menus can now be created, allows for better management of large query sets.
  • Menu Level Options - Queries can now be placed directly on the main context menu for easier and faster access to the most common queries you select.
  • Import and Export - Easily export queries to your co-workers and import queries created by others.
  • Query Library - A new library of dozens of directory queries can now be accessed and used as templates and examples. See below for more information.

AD Query LibraryActive Directory Query Library

Hyena's new 'Active Directory Query Library' contains dozens of pre-defined Active Directory queries that can be imported into the current directory query list, and further customized as needed. Many of the queries in the Library can be used to learn about the options and features of Hyena's query parameters, LDAP filtering, automatic date offsets, and more.

For a complete list of changes in Hyena v11.7, see the Hyena New Features page.

Hyena Meets Windows 10 Compatibility Requirements

Windows 10 CompatibleHyena has passed the Microsoft Windows 10 testing requirements for compatibility with 64-bit and 32-bit Windows 10. To earn the "Windows 10 Compatible" logo, apps and devices must pass Microsoft-designed installation, performance, reliability and security tests so you can be sure these products are compatible with Windows 10. Hyena v11.7 has been tested and meets all of the technical requirements to be "Windows 10 Compatible".


Important Windows 10 and NetApp Bug Information

Windows 10: Two issues that we have been working on lately concern a Windows 10 bug and a new problem with NetApp filters.

A few months ago we reported a problem to Microsoft related to a Windows 10 issue that some customers encountered. The problem involves any application that is run under Windows 10 with a different user account than the current logged on account (ie Run As, Run As Different User, etc.). If an attempt is made to then access the Windows Explorer context menu, typically to get access to the 'Properties' option for viewing a file or folder's properties or security settings, an error will be displayed (or nothing at all). Hyena makes extensive use of the Explorer context menu for all file and folder management tasks. The Properties for a file or folder is also where NTFS security information is managed. This becomes problematic if Hyena is used under a different admin account than the current logged in account.

This same problem can also be duplicated in any tool that accesses the Windows Explorer context menu such as Explorer replacement tools, and some FTP programs. This Windows 10 bug can also be duplicated using plain Windows Notepad as well: Log on with a standard user account, then shift-right click on the Notepad shortcut and select Run As Different User. Enter the credentials of an admin account, then in Notepad, select File > Save As, navigate to any folder, right click, and select 'Properties' from the menu. This will display the same error seen in Hyena.

Last week, Microsoft provided a patch for us to test and verify that the problem had been resolved. The bad news is that Microsoft indicated that it might be several months until a formal patch for Windows 10 is released. It is unfortunate that a bug like this that effects mostly 3rd party applications is not resolved faster. Since Microsoft is now pushing Windows 10 as a standard Windows update, we wanted to let customers know about this problem if your usage of Hyena would trigger this Windows bug.

NetApp: Another issue that we want to alert all customers about involves NetApp filers, and in particular, those running in C-Mode that have been recently upgraded to a newer version of OnTap. The issue is that any modification to the share security (SHARE, not NTFS), will result in either 'No Access' to all trustees, or if using the latest patch of OnTap, anyone with 'Read' access will be granted 'Full Control'.

We are recommending that any customer using a NetApp filer, regardless of the mode or OnTap version, perform an audit of all share permissions. The easiest way to do this is to right click on the Shares object on the server, and select 'View all Access Rights'. This will display all share permissions for all shared objects.

NetApp was made aware of this problem, and it will probably be fixed in a future patch to OnTap. But due to the nature of the problem and possible security issues involved, we put in place our own patch in Hyena v11.7 (Rev 'B') to workaround this issue. Since Windows clients are not impacted by this issue, our workaround involves detecting that a NetApp filer is being used on a given share, and then modifying the way the permissions are set. In this way, shares on a Windows client are still handled conventionally.

For customers with NetApp support, the internal bug ID is #928340.

Hyena Receives Award

VoteLast month, leading Windows networking resource site,, announced that Hyena was selected as the winner in the AD Management category of the Readers' Choice Awards.

"Our Readers' Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category," said Sean Buttigieg, manager. " users are specialists in their field who encounter various solutions for Enterprise Networking at the workplace. The award serves as a mark of excellence, providing the ultimate recognition from peers within the industry."

We appreciate the support of all of our customers over the last couple of decades that have helped make Hyena one of the top Windows and Active Directory management tools available.

For more information on the Readers' Choice Awards, click here.


Getting the 'Parent' Group for Indirect Group Members

Hyena's option to view both direct and indirect (nested) group members is a powerful tool for getting a list of group members. One downside is that while the visual display may be obvious on what members are from nested groups, when the data is exported out, this information is lost.

Hyena v11.7.1 (Rev 'B') adds a new symbol, %SYM_AD_GROUP_PARENT%, that can be added to group member queries to show the 'parent' group for indirect group displays. This symbol is useful when nesting groups and showing group membership displays for multiple groups, so that the originating parent group can be added to the output and then exported.

To add this field to the indirect group member listing, select File > Manage Active Directory Queries, then change the 'Existing Queries For:' list to 'Group Members'. Change the 'Attribute Category' to 'Special AD Symbols' and add the %SYM_AD_GROUP_PARENT symbol to the list of attributes.

To run the nested group members query, select one or more groups, right click and select View Group Members > View Direct and Indirect Members.

Note that this new symbol was introduced in Rev 'B' of Hyena v11.7 (not in the initial release).

.Hyena Maintenance

All Hyena licenses have a built-in maintenance expiration date, which can be displayed under the Tools > Settings > Licensing dialog. The maintenance expiration date determines whether new releases can be installed with the active license. If your maintenance has recently expired or is about to expire, it can be renewed now. For maintenance information and renewal options, visit:

If you prefer to get an email quotation on maintenance renewal, send your current license information to and request a maintenance renewal quote. You can easily get the current license information under Hyena's Tools > Settings > Licensing dialog.

If your maintenance expiration date is before November 1, 2015, the upgrade cost is only 50% of the licensing cost, which includes one year of maintenance. Maintenance expirations on or after November 1, 2015 can be renewed now.

.Keeping in Touch

Help us keep you informed

Help us keep you and other users in your organization informed of updates and releases of SystemTools products.

Any Hyena user can register for this newsletter (ToolNews) by selecting "Newsletter Signup" on Hyena's Help menu. You can also go directly to our ToolNews registration page as well. We could also use the help of our existing customers by passing along this newsletter to other SystemTools users within your company.

We use an automated service to handle sending this newsletter, including subscribing and unsubscribing. All new subscriptions require confirmation, and we will never share our newsletter email list with anyone.

Help us spread the word !

For nearly 20 years Hyena has helped tens of thousands of IT managers, administrators, help desk personnel, and auditors simplify the management and reporting of Windows. We have found over and over that the number one source of newcomers to our products has come from word-of-mouth of other happy users. The entire SystemTools Software family and community would very much appreciate it if you would mention Hyena to friends and associates that you feel could use it to simplify their jobs as well.

As our user base has grown, the amount and quality of feature recommendations has grown as well, making for an even better product for existing and future users. Simply put, the more we grow the exposure of SystemTools Software products, the more return you get from your investment.

Thank you for your help in keeping Hyena improving and growing !

.Contact Information

Sales -
Support -
Telephone - 1-877-SYS-TOOL (1-877-797-8665) or International Customers - 1-830-779-2349

SystemTools Software Inc.
P.O. Box 1209
La Vernia, TX 78121

Thank you for your support.