Hyena Maintenance Pricing Information
An active and current maintenance agreement entitles the licensee to free upgrades during the maintenance period. Hyena's Tools > Settings > Licensing dialog can be used to display the maintenance expiration date. Hyena will provide a warning when the maintenance period is about to expire.
The relationship of Hyena's maintenance expiration period and Hyena's release date are used to determine whether a given license is eligible for a free upgrade to a newer version. If the maintenance expiration date is AFTER the release date, then the upgrade is free. If the maintenance expiration is BEFORE the release date, then upgrade charges apply.
Please note that this date changes with each release, and therefore can change at any time. If the maintenance expiration date is BEFORE the release date, then standard upgrade charges apply.
Software maintenance for Hyena can be renewed for one (1) year and is 25% of the current licensing level cost.
Maintenance Policies for New and Upgraded Licenses
The maintenance period that is built into all Hyena licenses permits free updates within this maintenance period.
New Licenses - All new Hyena licenses include a one (1) year free upgrade period from the date of purchase. An optional one (1) year additional maintenance program is available for all new Hyena licenses; this option extends maintenance for an additional one (1) year period.
Upgrades - When an upgrade (for example, upgrading from v8.1 to v11.x) is purchased, the upgraded licenses automatically include one (1) year of maintenance. If additional licenses are purchased at the same time that an upgrade is purchased, maintenance must be purchased on the additional licenses. See Hyena Upgrade Pricing Information for more about license upgrades.
How to Purchase Maintenance (new or renewal)
You can purchase or renew software maintenance using our online (credit card) order form. Click here to purchase using your credit card
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